Voizematic Integrations

Voizematic agents connect to Google Calendar, Gmail and Google Sheets through one Google sign-in, run on WhatsApp and Telegram as well as the phone, and plug into your own systems through a REST API with webhooks and an MCP connector for AI assistants such as Claude. No integration requires code except the API.

Docs: Getting started · Configuration · Integrations · API reference · MCP connector · Tutorials · FAQ

How does the Google Workspace integration work?

Open the gear icon → Global Settings (or System → Agent Tools & Channels → "Connect Your Business Account") and authorise the Google account. One authorisation covers three tools:

• Google Calendar — live booking. During a call the agent checks the calendar's availability, offers slots, creates the event and sends the invite while the caller is still on the line. Bookings appear under Execution → Scheduled Events and on the calendar itself. WhatsApp and Telegram agents book through the same path.
• Gmail — confirmations and replies. The agent sends a branded confirmation email before the call ends. It can also collect an email address by voice (spelling it back using the NATO alphabet to confirm). Analyse → Email Replies shows replies to those emails.
• Google Sheets — logging and contacts. Every call can be logged to a sheet with transcript and outcome; "Export All" on the Reports tab exports Call Intelligence; and a Google Sheet can be a contact source or a live knowledge base.

"Reconnect Google Tools" appears if the authorisation expires; "Verify Connection" and "Disconnect All" manage it.

Which messaging channels are supported?

• WhatsApp — Analyse → WhatsApp Numbers to get a WhatsApp-capable number, then WhatsApp Agents to attach an agent (prompt, knowledge bases, calendar). Conversations are reviewed in WhatsApp Inbox. Outbound template broadcasts to a contact list are supported, with opt-out handling.
• Telegram — create a bot with @BotFather, paste the token under Analyse → Telegram Agents, set the prompt. Conversations appear in Telegram Inbox.

Voice, WhatsApp and Telegram agents share the caller's conversation memory, so a customer who messaged on WhatsApp yesterday is recognised on the phone today.

How do I trigger calls from my CRM or store?

Issue a key under Global Settings → API Keys and call POST https://voizematic.ai/api/v1/calls with the contact's number, the agent, and an optional context string (up to 2,000 characters) — for example the contents of an abandoned cart or an order number — which the agent uses naturally in the conversation. Any tool that can send an HTTP request works: Zapier, Make, n8n, a Shopify or HubSpot webhook, or your own backend. Full request and response shapes are on the API reference.

What webhooks does Voizematic send?

Register an endpoint once and receive signed events for call.started, call.answered, call.ended, call.completed, call.failed, call.transcribed and call.transferred. Payloads carry the call id, the contact, the outcome and — for call.transcribed — the transcript and Call Intelligence fields, so a CRM can be updated the moment a call ends.

Can Claude or another AI assistant use Voizematic?

Yes. The MCP connector exposes the platform as tools an assistant can call: list agents, place a call, run a campaign, check a number's compliance, read call history and analytics, manage contacts and knowledge bases. It authenticates with OAuth, so the assistant acts under your account with your permissions.

Does Voizematic integrate with my phone system?

Numbers are bought inside the platform (Indian numbers on the India voice network with KYC; US and international numbers active on purchase). Calls can be transferred to any external number, including an existing office line or mobile, with a warm hand-off in which the agent briefs the human first. Bringing your own carrier (BYOP) is an Enterprise option.